Replace Mainboard. ?X? 1. Check the thermal printer head and change if necessary. Check abrasion of the cassette box pick unit. Check condition of exit gate, and the exit gate sensor. Low Cash. Check the reject analysis to determine the cause of reject (reports menu). Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. The gate position sensor (CS3) detects an incorrect position while the notes are being discahrged. 2. 3. Check and reseat all belts. Otherwise the printer may require service. 9:00 AM 5:00 PM (CST) To show that only SS,ES,LRC are contained in the track. Bills is remained in CS41AB sensor after dispensing bills. Clean CS2 and CS4B. Something is detected on CS41AB sensor during dispensing bills. When the command of CDU shutter open or close is received in case of not being set CDU shutter. 5. 1. Low cash warning sensor on dispenser is open. 1. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. 2. Check if printer head lever is properly close, 1. Clean the dispenser and test using diagnostics. ICRW detects time out. Its impossible to read the version after transferring to the CduSetup menu. Check notes in Reject Box2. NOTE: This error occurs only if there is no dial tone at the mainboard. Check if the CIU power cable is connected. Check phone number. 1. Replenish receipt paper in paper charger2. Remove a dust on the CS13 sensor. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Remove note from the CDU delivery path. Customer should contact his or her financial institution. Check abrasion of the cassette box pick unit. Check notes in Reject Box 2. ), 1. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Check the number of dispensed notes. Remove the remaining notes or foreign objects on the gate 2. Rearrange notes in cassette 3. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. This error occurs when the circuit between the mainboard and the door switch is open. Test Modem. Check if the CS3 sensor cable is disconnected4. 1. Check if the CIU communications serial cable is connected.3. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Clean CS4B. 1. Check notes in Reject Box 2. Reboot ATM. Check Sensor(CS6) Poll 3. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Initialize3. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. Check the status of Near End sensor and its connector. There may be a note stuck in the cash tray ramp. Rearrange notes in Cassette 3. 3. Check abnormal clutch. Loose belts can slip off rollers and block sensors. Exchange sensor after abnormal operating CS13 Sensor, 1. Use a business card or stiff paper to clear jams. Outside interference may cause it (neon signs, lights). Field is not Found. You will need to physically go to the ATM location and manually reset the correct date with the Master Password. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). Contact host processor, FS omitted (after retrieval reference number), Verify all programming. 2. 1. Check the Cash Dispenser received command. means cassette number. Communication error Command Length doesnt match. Realign check sheets in the check cassette box. Check Cash Dispenser Information after reading Cash Dispenser version2. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Check if each sensor is mounted. Remove a jammed note at the position of the CS13 sensor3. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Check notes in 1 Cassette 2. Check the replenished amount and replenish 2. Reboot ATM. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Remove note from the CDU delivery path. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Capture card at the terminal (requires card be picked up at ATM only). Check cash dispenser driver (CDM SP) version. Contact telephone company, Use diagnostic or modem test to test modem. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Do RESET at Operator Function 2. Check jam in 1 cassette and reload 4. Re-program the ATM. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. (This is equivalent to the -1/-1/-001 error when using Windows RMS). Sensor is located along the delivery path right after where the note exits the 1st cassette. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Remove notes jammed in CDU 3. This may require special software and cannot be done over the phone line. * $3,195 plus GST, FREE SHIPPING! Get the trace file and log files in D:\trace2. Loose belts can slip off rollers and block sensors. Check cable and connection between the CE and printer. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Possibly dust or foreign object blocking sensor. Clean CS4A and CS4B. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. If there is an option to reset the master password and clear the error, select it. CS13 sensor detects a bill with hole during dispensing. Check cassette sensor. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Remove any jammed paper. WebRMS has failed to dial into the ATM consecutively for more than 3 days. Reinitialize2. 2. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. 2. 4. 4. Sensor is located along the delivery path right after where the note exits the 3rd cassette. 1. Remove note from the CDU delivery path. Check CS8 Sensor Cable6. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. Your Benefits; FAQs; Contact Us; Support Center. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Initialize 2. ATM MACHINES USA COMPANY Copyright All rights reserved. Mount the retract box or open the box cover 2. Check transaction with the processor. 1. Abnormal operation of the gate solenoid during dispense operation. Remove any jammed paper and then reload. Upgrade the Cash Dispenser firmware or download software again 3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check second Dip Switch in Cash Dispenser B/D3. Check notes dispensed and rejected 2. Check the Cutter module2. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. 5. Clean CS1A. WebRMS could not retrieve the local ATM time. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Replace Reject Solenoid 1, 1. If persistent, clean and test the card reader in diagnostics. Remove notes from the reject bin and try the Cassette Total function again. reset the master password and clear the error, select it. Set cassette #2 correctly 2. Check cash dispenser. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. MB2100T A blockage was detected between the CS12 (upper cash tray sensor) and CS14 (lower cash tray sensor). Check foreign objects in the main motor encoder slit 5. CS3B sensor detects note in delivery path before CDU dispenses. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). For Use with 6000K Keypads only. Check CS1 sensor 2. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. This error is of concern only if it is repeated. 2. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. 1. Reinitialize CDU. Check CS5_1 Sensor Cable 2. In the message box please tell us exactly what youre looking for. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 2. Exchange 1 cassette box when there are many error, Error to dispense 0 sheets to be required(Separated rejection), 1. 2. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Check Cash Dispenser Firmware Version. Try Balance Inquiry. 2. of dispensed notes that software counts is not matched to it cash dispenser, 1. 977010. 2. Check the terminal setting from the host. Make sure you only are using 21# paper. Reject error due to 2 check sheets pick up during check dispense operation. Excessive EMI emissions from outside source (neon sign, freezer)are likely causes. If error occurs when checking CS11A cable operation, replace a sensor. 1. 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Read the CDU version to check CDU CST note index2. Test Modem. Remove note from the CDU delivery path. Clean CS2. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Initialize 3. Realign notes in the cassette 3. 1 . 4. Check Cash Dispenser Board Segment 2. Clear the cash tray of any bills or foreign objects. Reboot ATM 2. 1. 1. Remove note from the CDU delivery path. Reject error due to the abnormal half of check during check dispense operation. 9701040. Check and clean the cassette and rollers, verify the quality of cash. Reconfigure cash dispenser at supervisor mode. (no retry), To show that the card has no magnetic track(no retry). Check host. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check and verify all connections to the dispenser circuit board. Call your attendant. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Failed to produce Thread of EPP. Exchange Cash Dispenser B/D, 1. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove dust in CS13 Sensor 4. Remove notes or dust on CS15A Sensor 2. 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