Thanks, on Give it a couple of minutes and try again. First If it stays green, turn your Hub off and on again. 1:43 PM Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Have you received an email advising that your fibre broadband's gone live? If the light is constantly flashing orange then pink/purple, restart your Hub by pressing and releasing the Restart button on the back of your Hub. Using the Power button, turn your Hub off and on again. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. 01-06-2020 Please wait for the hub to sync - this usually takes about four minutes. Check all of your cables are plugged in correctly. Your Hub will restart and the Power light will glow steady blue. Yes I have. BT Business Hubs: Help and guides for your model. Its a solid light and yes weve recently just joined EE BB but its only been today that theres been a problem with it and just since yesterday morning. Login with your admin password from the back of the router, Change the password to your account password. Turn off your Hub, computer, and any devices you are trying to connect for five minutes before restarting. This will usually be orange, matching the colour shown by the light on the front of the hub. This can take up until midnight on the day we switch your broadband. You should still get a good connection. We had the one about the phone on the 19th. Just plug your Smart Hub into your master phone socket. When the hub's lights are on, it's ready. For a BrightBox: in the Internet section on the initial Status page or. 16h28. Do not report it as a broadband fault - you will go round in circles. Blue: The Super Hub is in router mode. Generally, green and blue are considered to be good, whilst red, orange and purple aren't so good. You will get a refund for the time is is out of service. Connect a device to your Hub using a cable or wi-fi. This is my personal Community Forum account to help out around these parts while I'm at home. Turns out I had no engineer booked (lucky I did not wait three weeks). If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. Check you can make a phone call and that there's no noise on the line. BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Wait for the blue light. Select your hub from the options below to see what they mean. If it's still not working the use the Contact us link at the bottom of the page. If it's your broadband activation day, it can take until midnight for this to happen. Do you get a dial tone? On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. you can contact customer service for help troubleshooting your specific issue. There's a problem with your device. The default setting is to merge the two together so you see only one network name. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? 13-06-2021 So I am going to assume it is that one. 22h52, Stats show you are connected to the internet, on Try a few different spots around your house to find the best 4G signal. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Business Smart Hub 2 Business Smart Hub 1 The Smart hub should just need connecting staight into the wall socket. Dont have a different device to try? My Mini Hub hasn't arrived My Mini Hub doesn't work I don't have a signal My Mini Hub seems to have entered Sleep Mode We're usually less busy between 12 and 6.30pm. Check the power cable is correctly inserted. If you try to use them together, your broadband won't work. The light will turn blue when your Hub is ready. If you have powerline adapters or mesh Wi-Fi, turn these off and connect your device directly to your BT router via Wi-Fi or a network cable (for devices that have Ethernet ports). 31-05-2020 If you still can't connect to the mobile network, contact us. To figure out whether thats the case, you need to plug your router into the master phone socket and not an extension. Click on your model of Hub to find out what the lights mean. One of the most effective tricks is the easiest. You can switch it back on again via the Hub Manager. 30-05-2020 22h44, Thanks - I will grab that data - here is some general info, on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If there are no lights, check the power cable is in firmly, and connected to the mains. If it occasionally flashes orange then pink/purple between periods of steady blue, please wait until it glows a steady blue - this can take up to 24 hours. Can you post your router stats and we'll take a look? Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Flashing red and blue: The router is connecting to a device via WPS. Open your web browser and visit http://btbusinesshub.home/. Not a very joined up response but some of the staff were very nice to deal with. If the light still doesn't turn blue, use a paper clip to press your Hub's factory reset button. Try switching your device off and on. These are the basics to what your hub lights mean. 31-05-2020 The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Need to know more about your BT hub lights in general? Your device is not paired to your hub. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. Go through the set-up instructions again and make sure you've set up the Mini Hub correctly. Press and release your Hub's Restart button. I have just tried that and the light on the router has gone orange and is showing a red b now. Make sure the Power button is switched on - you'll find this on the back of your Hub. Trying to work out your BT hub orange light from your BT hub green light? Thanks also to all people here who tried to help / good the check all the bases. It is variations on a theme with all other devices (windows 10 / Android etc) - if I hotspot from any device everything can access the internet fine. Don't worry if you don't have full signal. Announcements, Guides & Community Updates. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Full Fibre connection Ask questions and share tips with other people 24 hours a day. Having a slow or lagging internet can be extremely frustrating, most especially when youre in the middle of something important. Using the Power button, turn your Hub off and then on again. Look for the Wi-Fi settings and make sure its enabled for both 2.4GHz and 5GHz. Connect a device to your Hub. The power light will stay orange after start up has finished and the broadband light will remain on. Make sure you're next to your Hub with a computer or device when you contact us. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. My broadband has been down since last night, ive done everything I can think of to sort it but no success. on Your device cannot connect. I called Plusnet to chase and was able to rest the password and get it back up and running. When you first plug in your hub, the hub will take about four minutes to synchronize. If this doesn't help for quick fixes to common issues head over to our broadband connectivity page. The help and support page aren't working and the phone lines not open!!? As an aside I rang connections PM today. Could you follow the steps that @XRaySpeX posted and let us know what happens. Is this for ADSL BB or Fibre? Re: BT Hub - Blue light on but no internet on any devices. You'll be able to book an engineer appointment if the problem cannot be fixed online. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. Hub is back where it belongs. If the LED shows there is no connection, the next thing to check is whether theres a problem in your area. Give it a couple of minutes and try again. You should also check for other lights on the BT Home Hub's display. A red light means there is a problem somewhere. When you purchase through links in our articles, we may earn a small commission. Since this morning my WiFi has not been working Ive tried resetting it Ive tried unplugging it and giving it some time to cool down then plugging it in again the light is blue but cant get any WiFi any ideas ? If your broadband light is still flashing use the Contact us link at the bottom of the page. 31-05-2020 Light on router is blue but no internet connection! If the wi-fi doesn't work on your device it could be a problem with your laptop or phone. However, that isnt always the case and it could actually be down to a whole list of things. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. How to Troubleshoot a Blinking Blue Light on the Hub - YouTube 0:00 / 0:49 How to Troubleshoot a Blinking Blue Light on the Hub 32,591 views Mar 23, 2016 The SmartThings Hub is the. Hub is connected to broadband but can't connect to the Internet. 30-05-2020 In a web browser type 192.168.1.254 in the address bar and press Enter. 31-03-2020 If youre not an IT wiz, its unlikely youll know where the issue is coming from, or youll just assume its the broadband messing up. Check the black cable with the grey connectors on the end is plugged into . He also covers smart home tech, mesh Wi-Fi and electric bikes. And if you're using a filter, check that's plugged incorrectly too. If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. Having problems with your Mini Hub? If it's flashing red, it didn't connect - give it a couple of minutes and try again. There are also four ethernet ports and a USB slot. Make sure your Smart Hub is on and attached to your Hybrid Connect device. A steady blue means that the Hub is connected to your broadband. Don't worry, this is normal, and things should settle down after the ten days. Check your cables. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 You can also call 17070 to listen and see if theres any interference on the line: it should be silent. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. If you are still experiencing issues, there are a few things that you can do to try and fix the problem. On the Plusnet hub it says 'connected'. At the end it will raise a fault for you. Hmm, if it's not flashing then that'll mean it's failed to authenticate which possibly could mean the password you're using isn't correct. In the box that says broadband username you need to type your plusnet user name followed by@plusdsl.net In the password field you need to clear all the dots out and enter your plusnet account password . Get six months of BT broadband and TV half price. (No power button? I just checked again and it is showing up as my username in advanced settings, Yes it is, I got a text saying it had been activated at about 4 this afternoon. If this doesn't work check the status of the lights (see below). I have got a PC plugged direct into the hub - again no internet. 03-06-2021 on Broadband light is blue, but I can't connect to the internet. Covid issues are making it hard to book and engineer Hub/broadband all seems ok to me - still working at the momment, on 13h59. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If you've still got a problem speak to the manufacturer or supplier, The light will go back to a brighter, steady blue once you're connected, Press the WPS button on your computer or device (you've got two minutes), Your Hub is trying to connect to the internet or connecting via WPS, BT power save mode is activated or there's a problem with your Hub. if BT is down in the local area. Has your broadband been activated? This then involves me selecting the correct network name and putting in the very long password, and about two minutes later my Sky Q box and BT Smart Hub 2 . If I hotspot from a phone I can get internet on all devices. On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. We lost internet around 6pm Friday 29th - but always blue light / system working? BT Hub Lights Guide. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 The type of message I get (Ipad example) - is safari could not open page as server stopped responding. All the lights will flash and turn blue. Light on router is blue but no internet connection 1 user liked/thanked this post: 30-05-2020 Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 12h26. To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. on If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. Flashing purple means the hub isn't connected to the internet. If there are things you can do to help resolve it can think of to it! 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