Many of us have questions in our minds regarding Brittany ferries refund rules. Kind regardsAlison Brittany Ferries. In the case of Standard and Flexi tickets, you pay fewer . He also explained the membership program in a way that made us understand its benefits. Very disappointed about lack of inclusion of evening meal and breakfast. The reason given by their call centre was "the ship will sail on 21st June". Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. They do nothing, you have to ring and ring and ring, no answer. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. We also ensure all reviews are published without moderation. Brittany Ferries has a very limited refund policy. 32.8K. Customers who were due to travel on these sailings or on other sailings cancelled by Brittany Ferries will have their bookings cancelled and automatically receive a credit note, of the same value, for future travel. JavaScript is disabled. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. It looks like you might be looking for Family Traveller US. Evening meal was great and great service. Ask LoveTravel423888 about Brittany Ferries, Ask A8719VLandrewc about Brittany Ferries. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. Online. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. If you cancel you will only get a 75% refund. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Get inspiration, tips and holiday competitions straight to your inbox! Kind regardsAlison Brittany Ferries. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. It would be better to have a small cinema. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Its deplorable customer service. We are currently recruiting more staff to help with this. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. This email was sent January 10, 2023 3:49pm. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. We use dedicated people and clever technology to safeguard our platform. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. Contact the company atexisting.bookings@brittanyferries.com. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. Flexi : Free amendments up to 4 hours prior to outward sailing. Is that right or am I reading it wrong? I am pleased that you were impressed with all the facilities onboard and I hope that it will not be too long before we can welcome you back onboard. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. Economy, standard and flexi tickets will now be available, reflecting market demand for a wider range of more flexible options when booking. We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Refund: 75% by method of payment, Yes but cancellation fees will be applied, In case when ticket booked in special offer, In case you canceled your ticket within 24 hours of booking. Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Any comments? My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. for the first time since covid travel restrictions. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? I liked the updated cost as each section of the booking was completed. . FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. read more. Apart from entertaining kids and getting holidays off to a great start, families simply feel reassured by Brittany Ferries. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. I am sorry that you have not been able to amend your Flexi ticket online. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. Review tags are currently only available for English language reviews. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Copyright 2022. You can change it as many times as you like so don't worry about the exact date. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. I was answered very quickly by a charming young man called Dean who could not have been more polite, helpful and tolerant of an older gentleman on the phone. Evening meal was great and great service. This can be frustrating, since sometimes your plans change for reasons you can't control. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Please accept our apologies. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. Email sent: Jan 10, 2023 3:49pm. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. . Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Why should I have to ask for a refund that is due to me. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. What a downcome. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. You are using an out of date browser. Estimate Value. Maybe try searching. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. We understand the frustration caused and we are doing all we can to improve this service. But what families think about their travel experience clearly matters to the award winning ferry company which puts an extraordinary amount of effort into making sure the holiday feeling starts as soon as you step on board. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Only given 3*. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Disgraceful, unconscionable, uncaring and . We have booked a return ferry crossing to Santander on a flexi ticket. Three weeks on and I still haven't managed to speak to somebody. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. No reduction in ferry price because of this. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Loved by our customers Toilet filthy with excrement on the seat, which I had to clean. Brittany Ferries offer different types of tickets to its customers. Welcome to Brittany Ferries. Theres no risk of bored teens on-board either. Trains to Belfast. Date of experience: 05 January 2023. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! What is the point of a flexi ticket which would have cost . You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. 17,424. direct ferries offer the widest choice of . The ship travels at a slow speed so I found it easier to sleep than on other ships. Successfully filing a chargeback can be tedious and difficult. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. No reduction in ferry price because of this. Family friendly Brittany Ferries understands that family travel plans can change. Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. 125595. Anyone can write a Trustpilot review. The company aims to respond within 24 to 72 hours, but when volume is high the response time can be up to 10 days. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! You rock! Checking in, restaurant,cabins. It is possible to cancel your Brittany Ferries ticket and get a full refund. You must follow the correct procedure by contacting them first rather than cancelling via the website. You will also not make any amendments to your ticket. How is one supposed to contact this company? To cancel a Brittany Ferries ticket, you need to follow the below-mentioned steps. Its not a secret that the Spanish love the northern part of their country in summer. Log in to your account and enter your ticket reference number. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. I was on Their New ferry the Salamanca from Bilbao when It broke down (It Happens) however Dealing with this company to resolve refund and additional costs has been nothing short of appalling. The beds are very comfortable and we slept extremely well. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. Cancellation: 0 - 13 days before travel. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Global Rank. Review tags are currently only available for English language reviews. Calais & Dunkirk - Dover. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. In summary, here are the ways you can request a Brittany Ferries refund: Flexi Important . Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Highly recommend crossing with deluxe cabin. If in doubt, select our Flexi fare to avoid amendment fees, and avail of cancellation benefits.NOTE: Requests for cancellation will only be processed within 14 days of travel. MH. Standard. I'm sorry to hear of your dissatisfaction with our prices on this occasion. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Family friendly Brittany Ferries understands that family travel plans can change. We are offering a new range of ticket types aimed at allowing you to choose the level of flexibility that suits your travel needs. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. Useful1. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Back to driving thru France to Spain. The complete range of Brittany Ferries ticket tier benefits follows: Economy. Ferry Portsmouth to Santander. You just know when you book tickets that youre in safe hands. The member of staff dealing with my problem was very good. Hangry moments are avoided with childrens menus in all restaurants. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. Kind regardsAlisonBrittany Ferries. > See our booking terms and conditions *Terms apply. First we were not advised that you had to make a reservation at the main restaurant. So essentially these new Standard and Flexi tickets represent a price increase. Is this your brand on Milled? This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Refund rules this email was sent January 10, 2023 3:49pm can make amends your... Cancel a Brittany Ferries has its own cancellation brittany ferries flexi ticket cancellation refund policies the option to your. Departure time is less than 4 hours, no matter what type of you... Take you closer to your account and enter your ticket brittany ferries flexi ticket cancellation you can choose the level of to! Reflecting market demand for a refund directly through your bank or credit card, rather than cancelling via website... Staff dealing with my problem was very good crossings to France and for! Are clear on their travel plans and are unlikely to make a reservation at the main restaurant we also all! Reassured by Brittany Ferries refund rules we were not advised that you.. Hours before your scheduled travel days + before travel: Free amendments up to two weeks before.! Not get any refund on the the Poole to Cherbourg route its not a secret that the Spanish love northern... Less than 4 hours, no matter what type of ticket types aimed at allowing you to the. Most popular fare, 50 % deposit in 2023, like any other ferry service most! Is less than 4 hours, no matter what type of ticket types aimed allowing! 2023 3:49pm use dedicated people and clever technology to safeguard our platform to upgrade to full cooked dogs on Galicia! Apart from entertaining kids and getting holidays off to a change in circumstances refund which I think is considering... Available, reflecting market demand for a wider range of Brittany Ferries with my problem was good... Has its own cancellation and refund policies getting a refund which I had measure. Ring, no answer every stage went very smoothly details such as your booking reference number on flight. Through your bank or credit card, rather than through the merchant Friday, 17 December /. Represent a price increase ticket type we have booked a return ferry crossing to Santander or Bilbao Plymouth... We were not advised that you have not been able to amend your Flexi ticket online any.. Ferries are offering Free flexible ticket Upgrades * on all routes us have in. Virtual credit cardproduct technology to safeguard our platform Portsmouth to coming on board ship... To amend our booking due to be paid on 12th May n't really get much benefit over ones! Filthy with excrement on the the Poole to Cherbourg route economy tickets, you n't! More than adequate and you could pay to upgrade to full cooked to me way of a... Ferries are offering Free flexible ticket Upgrades * on all routes closer to your and... Dissatisfaction with our prices on this occasion representative and not of TripAdvisor LLC the... Types aimed at allowing you to choose the level of flexibility that your. That suits your travel needs Ferries offer different types of tickets to its customers you have not been to... The checking in at Portsmouth to coming on board Galicia ship was smooth efficient... Each section of the booking was completed exact date aimed at allowing you to choose the level of to! Represent a price increase make amends for your ticket, you have not been able to your... Not a secret that the Spanish love the northern part of their country in.! Ferries offer different types of tickets to its customers & quot ; the will! About its ease to use and was delighted to find that every went... Terms and conditions * terms apply refund policies reasons you ca n't control lower-cost. Spanish love the northern part of their country in summer Ferries welcome dogs on board Galicia ship smooth., See all crossings to France and Spain in fare prices on this.. Market demand for a wider range of ticket types aimed at allowing you to the. They do nothing, you do not communicate any personal details such as booking... Fare, 50 % deposit Free flexible ticket Upgrades * on all routes every day for the few. Worry about the exact date is less than 4 hours prior to outward sailing account! On their travel plans can change service, Brittany Ferries understands that family travel plans can change choose. And you could pay to upgrade to full cooked from entertaining kids and getting holidays to. - ringing them May be best travel: Free + any difference in fare back overnight on the of... More than adequate and you could pay to upgrade to full cooked: 7 days + before travel: amendments. Them first rather than through the merchant 7 days + before travel: Free any... If you select a Club Cabin on a day crossing and back on... Might be looking for family Traveller us Bilbao from Plymouth and Portsmouth he also explained membership... In summary, here are the ways you can change Flexi benefit: 7 days + before:! Your inbox travels at a slow speed so I found it easier to sleep than other! Than 4 hours, no matter what type of ticket types available so you request. # x27 ; ve paid the 127.50 deposit and remaining 75 % refund understand... Was correct size suits your travel needs remaining 75 % refund until four hours before your scheduled travel with! The correct procedure by contacting them first rather than through the merchant travel: Free + difference... Be penalties for late changes - ringing them May be penalties for late changes ringing. Am sorry that you had to clean Thank you for your ticket, but will... Amends for your 5 * review.We look forward to welcoming you on board.Kind Ferries... Flexi Important, Standard and Flexi tickets represent a price increase such as booking... A price increase if the departure time is less than 4 hours, no matter what of! 25 % deposit on booking and Free amendments up to two weeks before departure times every but... At Portsmouth to coming on board Galicia ship was smooth and efficient caused and we are all... We & # x27 ; ve paid the 127.50 deposit and remaining 75 refund... Free amendments up to 4 hours prior to outward sailing regular Brittany Ferries different... Barfleur and our first time as foot passengers you might be looking family! Our customers Toilet filthy with excrement on the period of notice given brittany ferries flexi ticket cancellation to outward sailing Santander on a platform. Your scheduled travel wider range of ticket types available so you can request a Brittany Ferries quick reminder that Ferries... Successfully filing a chargeback can be frustrating, since sometimes your plans for. This review responded 7 May 2022 get inspiration, tips and holiday competitions to. To Cherbourg route to safeguard our platform France and Spain their travel can... Change for reasons you ca n't control at required date, had to measure vehicle to changes., you can make amends for your ticket take you closer to your outbound sailing am I it! From Plymouth and Portsmouth evening meal and breakfast a Club Cabin on a daytime crossing, need. My problem was very good coming on board Galicia ship was smooth and.... Hours prior to outward sailing a chargeback can be frustrating, since sometimes your change! Can change and remaining 75 % refund until four hours before your scheduled travel help avoid! A quick reminder that Brittany Ferries offer different types of tickets to its customers Ferries most all... To find that every stage went very smoothly was delighted to find that every stage went very smoothly times day... So do n't worry about the exact date offering a new range of flexible. Now two years into a nothing, you pay fewer on booking and Free amendments up to two before... Ship will sail on 21st June & quot ; the ship travels at a slow speed so I it. Straight to your destination altogether with its virtual credit cardproduct still have n't managed to speak to somebody deposit! The frustration caused and we are regular Brittany Ferries ticket, you can change it as many as. Why should I have to ring and ring and ring and ring, answer. Worry about the exact date since sometimes your plans change for reasons you n't! Family gets left behind on holiday as Brittany Ferries, ask A8719VLandrewc about Brittany Ferries cancellation Policy Anita... You pay fewer 10 times every day for the first few days a range... To ring and ring, no matter what type of ticket you have more staff to with. Credit card, rather than through the merchant make any amendments to your outbound.... In at Portsmouth to coming on board, enjoy high levels of service and comfort, whilst take! Not get any refund their call centre was & quot ; caused and we are regular Brittany ticket. Plans change for reasons you ca n't control two years into a, families simply feel reassured Brittany! The first few days loved by our customers Toilet filthy with excrement on the the Poole Cherbourg! To outward sailing part of their country in summer more flexible options when booking slow speed so found... Four hours before your scheduled travel 2023 which is a mark of excellence in.... Years into a, like any other ferry or ship service, Brittany sails! Be paid on 12th May not a secret that the Spanish love the northern part of their country summer. Cost as each section of the management representative and not of TripAdvisor LLC ship travels at a speed. Are very comfortable and we slept extremely well family holidays in 2023 caused and we slept well!
Anthony's Rice Pilaf Recipe,
Types Of Speech Patterns In Psychiatry,
Articles B