No trains are running from the station. If your vehicle is subject to Statutory Off Road Notification (SORN) you must declare it immediately either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. The discount is only available to class 1 vehicles, i.e., a car or small van** If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. Click here to find out more about T-FLOW and calculate how much you can save. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. Yes, it is a condition of issue that is strictly monitored. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. What documents do I need as proof of eligibility? For vehicles and trailers the maximum combined length (including any load or loads and drawbar) is 18.3 metres. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. We are sorry for any inconvenience caused. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. Eligible Liverpool City Region Residents can still benefit from the discounted toll on any personal journeys made using their T-FLOW account. 8. You can pay by monthly Direct Debit, spreading the cost evenly throughout the year, or make a top up payment via debit/credit card as and when you need to. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukThe User/VRN will be blocked to prevent unauthorised usage. As a consumer, you have legal rights in relation to this agreement where it is not carried out with any reasonable skill and care, or if the materials Merseytravel use are faulty. The User shall not sell, tamper with or wilfully damage the Fast Tag. Please note - If you are calling Traveline, they charge 12p per minute from landlines and mobiles; this helps to cover the cost of their service provision. You can access your account and statement information. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online at. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. You may appeal within one month of the date of your decision outcome. Once submitted, your complaint will be assigned a unique reference number and assigned to the relevant team or third-party operator for their review and direct response back to you. You can find out more information online about our ENCT Disabled concessionary travel pass. You can apply for free travel through the Mersey Tunnels if: Check out some of our frequently asked questions. Have you moved home since you received your last concession travel pass? Mersey Tunnels | Reset Your Password If you have an email address linked to your T-FLOW account it is possible to reset your password. Merseytravel accept payment by all major debit or credit cards (excluding AMEX). Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. We are sorry for any inconvenience caused. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. Mersey Tunnels offers a range of alternative payment options and customers can pay the toll fee by Credit or Debit card or Cash if they do not want to register for T-FLOW. This agreement, together with the Application, shall form a binding legal agreement between you and the Merseytravel which shall take effect upon receipt of your Application by Merseytravel. We are sorry for any inconvenience caused. If you choose to pay your toll by cash or Credit or Debit card at the plaza the full toll rate will apply. Last updated on: 2021-08-30 Liverpool Lime Street is currently closed to the public due to a security threat. Receipts are available for viewing and downloading up to 6 months after your journey. Fast Tag users will be unable to top up their account during this time and we would advise users to top up their account in advance and avoid any inconvenience or delays to their journeys. or 75 per hour. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. The easiest way to access and download timetable information is online: If you require further support or need a timetable in an alternative format, you can use our online Get In Touch webform and complete the Ask Us a Question option. Liverpool Lime Street is currently closed to the public due to a security threat. For maximum convenience we recommend fixed monthly Direct Debit payments to your For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. You will not have to pay Merseytravel to repair or fix the defect under this clause, unless, arising from a breach of this agreement on the part of the Account Holder or User(s) or a failure in accordance with the general conditions. Our passenger charter sets out any compensation you may be entitled if this does happen. However, we may close one of the Tunnels, usually at night, to carry out maintenance. If you did not receive a receipt when you made the payment using this method; unfortunately, we are unable to provide you with a copy receipt and would advise that customers ask the member of staff for their receipt when making their payment. Merseytravel reserve the right to refuse travel on an incorrect, blocked or duplicate VRN and the appropriate toll fee will need to be paid by other means such as cash or credit card. You will need a pre-paid toll account and you must not be travelling for business reasons. You receive the mobility supplement of a war pension. Our telephone number is 0151 330 1004. FASTag Breeze through long lines at toll plazas with IDFC FIRST Bank FASTag - FIRSTForward. To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. If you think this might happen due to a change in your journey pattern you can either top up your T-FLOW account online atwww.merseytunnels.co.ukor pay for any additional journeys by cash or card. Once registered, if the vehicle presents at the toll plaza, the plate will be read by the camera in the toll lane and checks made to ensure that there is sufficient credit on the account to make that journey. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. We aim to have normal service resumed as swiftly as possible. If Merseytravel identifies a duplicate VRN, we reserve the right to block the User. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. We will contact you in advance to tell you we are suspending the Account unless the problem is urgent or an emergency. Minimum charge one hour. Account holders will also benefit from a website upgrade to support online self-service, improving customer experience in managing their account online. (Form to be completed in black . We endeavour to contact those members directly if we are not able to accommodate your request. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. community veterinary clinics llc; live music bars sukhumvit itel 2160 secret codes. Merseytravel is responsible for making good any damage to your property directly caused by us under this agreement which arises from our default or negligence; however, Merseytravel accepts no liability for any loss or damage to property howsoever arising unless the loss or damage is caused directly by the default or negligence of Merseytravel. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. In the event a payment is unsuccessful, the Account will not be credited, this may result in the Account having insufficient funds. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email totflow@liverpoolcityregion-ca.gov.ukor in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Initially, only new customers will be added to the T-FLOW system and they will be able to use the system within 30 minutes after registering (having previously had to wait for a Fast Tag device to arrive in the post). Any payments made using a mobile device (e.g. No trains are running from the station. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. You need to contact Merseytravel directly on tag@merseytravel.gov.uk. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). 3. You will be asked to enter you card numbers, expiry date and year. 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