More Lifestyle Apps However, make sure you do not setup the Aria on a ceiling as the Aria is not designed to support being mounted upside down. Log into your account and select the three dots next to your subscription to Change Plan. No, the Knok requires a hardwired connection 16-24V AC to be powered, which is standard for most U.S. homes. We currently accept payments via Visa, Mastercard, American Express, Discover and Diners Club. If the issue cannot be resolved, wed be happy to send a replacement per our warranty. DO NOT disconnect the wires. Youll need it to claim the device under our free one-year warranty. Your Momentum App is brain center for everything you might want to do with your device. Please refer to the installation guides for further instructions. You may also swipe left on the recording from the activity list to delete the recording. This will take you directly to the live view screen. Select the Camera option and follow the prompts. The other option is to subscribe to aMomentum Capture subscription. Heres the link for more info about our plans: https://momentumcam.com/pages/cloud. Right now, Windows-based platforms are not compatible with Momentum. If youre still unsure about any part of the process, please contact a licensed electrician. Note the recordings will be saved until the micro-SD card is full. Try to restart the App by force closing it and opening it back again. Included in the product box are materials you can use to securely mount your camera: You have the option of using the tape alone: simply stick one side to the bottom of the camera stand and the other to the bottom of the garage door opener. Remove the jack, turn off the headphones and turn them on again. 4. The recordings will then loop around and record over the earliest saved data. This will take you directly to the live view screen. 4. There could be several reasons. You may then attempt to re-pair the device on a different WiFi network. Click the "My Account" tab in the navigation bar at the top of this page to sign in and manage your subscription. Is the Niro device making a clicking noise when you trigger the garage door from the app? Your micro-SD card must be 128GB or under. However, the device will still be linked to your account and you still not lose your current activity recordings. i. You will see a capped port within the camera. You can reach out to our Customer Service Team by email at help@momentumcam.com. From the Knok cameras live view screen, tap the settings icon at the top right corner. The feed may take a few seconds to load and may take longer depending on the network speed. Email: help@momentumcam.com. You should hear a clicking noise if inserted correctly. Unfortunately, prior generation cameras (MOCAM-01/02/03) the old devices are not compatible with the new App. First make sure the cameras pairing process was successful. In the middle of the screen, press the blue garage door button and watch the action happen from the same screen. 1. 2. B. Find your chime box and remove the cover to see if there are wires connected to it. If your garage opener uses MyQ, Security+ 2.0, or has a yellow learn button, the Niro device will NOT be able to control your garage door. All subscription downgrades take affect at the end of your current billing cycle. We recommend the Aria to be placed any wall mount location where there is an existing floodlight, and at least 6 feet above the ground. Dont worry this is pretty standard for most home WiFi routers these days. We are here to help! b. If its not, then youll need to reformat the microSD card using a computer. 2. This process will erase the cameras current Wi-Fi connection and will need to be re-paired again to the new Wi-Fi from the Momentum app. iii. 3. You should hear a sound play that the camera is ready to connect. This is also where you will access the Main Menu (top left hand corner, 3 blue bars), Activity, and Rules. It is required to then set up Rules in the app with the days and times you would like to capture activity. If it is not enabled, please enable it. 3. Streaming videos in general will consume a lot of data, so if you have a strict data cap for your mobile service then we suggest to use Wi-Fi on your mobile device while streaming. Motion alerts and recordings will only work in the active zones. Tap the first tile (top left corner tile) to choose the mode. Make sure to have a Wi-Fi connection available before you proceed. To view your cloud storage recordings: When prompted in the app, go to your mobile device's Wi-Fi settings. 3. ID can be found on the back of the thermostat. Tap it again to turn it off. For your recordings on the Momentum cloud, you will still retain those recordings on your Momentum account until theyre set to expire. On average, it takes between 2-5 business days for your Momentum product to arrive. In order to function, the Axel, Cori, and Robbi need to be directly connected to a power source. Most brands of Micro SD cards will work fine, as long as their capacity does not exceed 128 GB, is at least Class 4 and in FAT32 format. Go to the App menu and select the menu (3 blue lines) at the top left corner of the dashboard screen. For more information on our compatibility list, click here. Make sure youre downloading the correct app. d. Near concealed pipes You can choose to downgrade or cancel your subscription at any time. Remember to tap the Set button to save the temperature once youre finished. Yes, with the exception of the older generation camera model (MOCAM-01/02/03) since it runs on a different Momentum app. Take everything out of the box and make sure you have all of the parts by matching the box contents with the list of Whats in the box or "What's Included" on the side of the box. Tap on the camera icon on the bottom tool bar. It is equipped with a super 2K resolution camera, LED spotlight, human detection and more. Note you will not be able to hear any audio coming from the camera while the microphone icon is selected (similar to a walkie-talkie function). Go to the Menu. We usually process your order within one business day. You can use a multimeter to measure the voltage, locate the transformer to see the voltage rating, or contact an electrician to find out for you. Check that you have a strong Wi-Fi signal around the doorbell. Once in the live view screen, tap on the microphone icon once on the bottom left corner. You must first download the Momentum app from either the Apple Appstore for Apple devices or Google Play for android devices. We are committed to maintaining your loyalty and acting in good faith at all times. Check to see if you have the latest firmware version on your camera or other device. Sure you can! You can set the ranges however you want, but it is recommended that the Auto mode has the smallest temperature range difference, Eco would be wider, and Away mode will be the widest range. There are two ways to control the lights. The burglar would not be able to use the device to access your account. First make sure the microSD card was properly inserted. If you use: 4GB SD card= 4.5 hours, 8GB SD card = 9 hours, 16GB SD card = 18 hours, and 32GB SD card= 36 hours. Once its full, it will loop around and start overwriting starting from the oldest recorded data. Once you have successfully connected the device to your Momentum account, mount the device under your garage opener using the provided sticker or sticker + metal plate. If successful, youll see the lights come on, followed by audio instructions to attempt to re-pair the device again. You are able to magnify live video feed while in the full screen mode. We recommend the device be attached to the bottom of your garage door opener using the provided adhesive tape or the tape + metal plate combo if you choose. If the WiFi credential is entered correctly and connection is established, you will see a WiFi icon located on the lower right corner on the thermostats main screen page. It must also be at least Class 4 or higherand in FAT32 format. 4. Go to your Apps->Momentum Camera->Notificationsand check whether notifications enabled or not. - Check to see if the card was properly inserted into the camera slot. Selecting this button will have the camera start recording in roughly 20 second clips. From the app, open the side menu bar and select the Settings option. Please note that delays may occur around holidays. In extreme cases a WiFi range extender may be needed to ensure you have a strong WiFi signal throughout your house. The camera can stand on its own. You can also rename your dashboard as you wish. This set range will continue all the way until the next Timing schedule or until you manually change the mode or temperature value on the thermostat. If you think you are missing a part, please contact our Customer Service Team: Blinking Red light: Camera has failed to connect to a Wi-Fi network. 2. ii. Every rule is set separately, and every separate rule has its own trigger. Check that your routers firewall is not enabled and doesnt block the thermostat. Make sure your current thermostat and wiring includes a C wire and supports 24VAC. The Lite plan saves recorded videos and photos for 24 hours. From here, you may adjust the top view and camera view motion zones. Note: all videos and photos will remain on the same storage duration based on the active plan at the time the media was captured. If you purchased your Momentum product in store, please return your product to the retailer provided that you are within their return period and follow their return policy. 2. Yes, with the exception of the older generation camera model MOCAM-01/02/03 since it runs on a different Momentum app. Try force closing the app, then open back and try re-pairing. Tap the button again to stop recording. Tap anywhere on the screen to bring up the top and bottom tool bars. You will then receive a verification email link. If you save your recordings with a micro-SD card, then your recordings will be lost along with the device. It is also programmed to try to avoid false alerts from trees and smaller uninteresting motion. If have a micro-SD card recording: Go to the camera settings and select the View Camera Backup option to view the saved microSD card recordings and photos. No contract or long-term commitment is required. Also if you don't get notification alert sounds, re-verify that you don't accidentally muted the app notification sounds. A mobile device running on an Android 6.0+ or IOS 9.0+ platform. 6. Yes! Youll need it to claim the device under our free one-year warranty. (iOS 9.0+/ Android 6.0+). Select Arias camera tile to enter the live view screen. Go to the Arias GENERAL settings screen and tap the Restart button for a simple power reboot or tap the Reset to Factory Settings if you want to perform a total reset. The same setup rules apply for the second door, so youll need to wire the appropriate terminals from your second garage opener to the second pair of terminals in the back of the Garage Door Controller. However, make sure the doorbell can be positioned to view the area you care can see. Sign in with your new account and pair the thermostat and you are all set. You do this by matching the box contents with the list of "What's Included" or Whats in the box on the side of the box! After entering the password, tap the check mark to confirm. These settings can be adjusted from the Momentum app. Once it is enabled, it will prompt you to enter your password. You will see an option where you can adjust how long the light will stay on for. Should be installed in an area with good circulation A. 3. A. If you think you are missing a part, please contact our Customer Service Team: Of Course! 16GB = 18 hours Our Momentum app only works on iOS/Android smartphones or tablets. Mobile device (Android or iOS) Select the WiFi network that you want to connect to. Following the trial period, your subscription will automatically renew until downgraded or cancelled. First, connect the USB cable to the device and power source nearby your garage opener. The MAC You may then speak into your mobile device, and the sound will be transmitted to the Knoks speakers. Yes! Kindly hold the Reset button on the back of the camera for 5 seconds. Then, click the Payment tab and select Change to update your information. Go to the menu and select the Activity option. 4. Click the link in the email to confirm your account registration. 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